It is important that during the course of any treatment or advice you receive at the practice you understand the nature, purpose and risks associated with any proposed care plan or advice. The practice staff will inform you of these during your consultation. If you are ever unsure about the nature, purpose or risks associated with what is being discussed then please do not hesitate to ask for further clarification. If you require additional assistance, for example an interpreter, additional advice or illustrations, then please do not hesitate to ask your clinician or the practice manager.
We aim to offer the highest standard of health care and advice to our patients with the resources available to us.
We have a team approach to patient care and endeavour to monitor the service provided to patients to ensure that it meets current standards of excellence.
If you are unable to attend for an appointment please let us know so that we can offer it to someone else.
If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.
A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity.
An urgent appointment is for an urgent medical problem. Please speak to the receptionist if you require a sick note or repeat prescription.
We would ask you to be patient if the doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the receptionist.
Make a separate appointment for each patient that needs to be seen. This allows the doctor enough time to treat each patient with the time that they deserve.
Please act in a responsible and courteous manner whilst on the practice premises for the safety and comfort of others.
Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.